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Support

We define "customer service" or "support" as providing you, the customer, with the tools and information to help yourself.

For this reason we offer one of Australia's largest online support services. The support section includes a full range of troubleshooting information, configuration information and a large range of 'how-to' documents.
  • VoIP support  ( 5 items )

    Get more value for your money with these included features

    We believe that our customers should have a telephone system that is both simple and convenient. We have developed an extensive range of included Features that allow you to activate and deactivate these Features at your own convenience. For more detailed information on how to use your included Features please refer to the Wild VoIP Features User Guide.

    For information on how to use your Softphone Features please refer to the Softphone User Guide.

  • PIPE Networks access  ( 5 items )
    PIPE Networks access
    PIPE Networks
    Do I have access?

    Step 2:- a page link this will be displayed:-

    Each state will appear with a YES/NO next to it. Yes
    meaning we saw a route to your IP on the IX in that state

    QLD: NO
    NSW: YES <= this means that you have access, regardless of which state you are in
    SA: NO
    VIC: NO
    TAS: NO
    ACT: NO
    What is PIPE Networks?
    PIPE Networks is Australia's largest peering provider with 16 IX locations across 6 metro-IX networks. Part of this success is because PIPE Networks operates a vendor and carrier neutral environment for its peers and provides fully redundant, state of the art layer 2/3 Ethernet switches and routers operating up to gigabit speed.

    PIPE Networks is a Metro Area Internet Exchange in that it has distributed its switching capacity in areas of high customer density in Brisbane, Sydney, Melbourne, Adelaide, Hobart and Canberra. As such the PIPE network can connect to customers in buildings other than its main point of presence.

    The strength of PIPE Networks IX service allows our customers to:

    • Improve quality of service by keeping traffic local, providing lower latency end-to-end and better reliability. Without connections to Internet exchanges, ISPs, web hosting and application service providers are separated by the length of the carrier networks between them. Poor local connections between networks can degrade service and force packets into long haul trips just to get across town.
    • Enable next generation applications. PIPE Networks IX makes possible many new and exciting applications that, in the rising world of DSL and broadband access, will be all too important in order to deliver high speed services to your high speed customers, streaming audio and video content, quality on-line gaming and application service provision to name a few.
    • Reduce reliance on expensive tail circuits to carriers by taking traffic over the cheaper and more efficient PIPE Networks IX infrastructure. Some customers have almost removed their reliance on expensive telco tail circuits by using PIPE Networks dark fibre
  • Homepage  ( 3 items )
  • Miscellaneous  ( 4 items )
  • Email  ( 2 items )
  • Dialup  ( 7 items )
  • Broadband  ( 6 items )
  • Mobile Phone  ( 2 items )
  • Phone  ( 4 items )
  • iBurst  ( 2 items )


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