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Standard Form of Agreement PDF Print E-mail

fThis Standard Form of Agreement (SFoA) under Part 23 & S479, Telecommunications Act, 1997 (Cwth) is published by Wild Internet & Telecom ("We", "Us" or "ISP"), copyright © 2000 - 2007 and contains important information about your rights and obligations. A PDF version of it can be found at http://www.wildit.net.au/index2.php?option=com_content&do_pdf=1&id=89).  

Contents

Introduction
    1. Product Terms & Conditions - ADSL, Wireless, Dial-up & Web Hosting.
    2. Product Terms & Conditions - Voice Over IP.
    3. Product Terms & Conditions - .au Domain Names.
    4. Product Terms & Conditions - Voice Services.
    5. Product Terms & Conditions - Carrier Grade Services (X163 & HDSL).
    6. General - Acceptable Use Policy
  1. Rights of Wild Internet & Telecom
  2. Your Obligations
  3. Service Support
  4. Licence
  5. Billing, Payment & Direct Debit
  6. Suspension and Termination
  7. Consequence of termination
  8. Third Parties
  9. Purchase of Equipment
  10. Warranties
  11. Indemnity
  12. Privacy Policy
  13. Complaints Procedure & Dispute Resolution Policy
  14. Invalidity
  15. Waivers
  16. Cumulative rights
  17. Force majeure
  18. Continuing indemnities and survival of indemnities
  19. Entire Agreement
  20. No Assignment
  21. Notice
  22. Freight Charges
  23. Definitions

Introduction

This document sets out the terms and conditions of Your Internet Access with Wild Internet & Telecom. Under Part 23 of the Telecommunications Act (1997), suppliers of telecommunications services may register with the Australian Communications Authority a Standard Form of Agreement (SFoA) that governs the supply of such Internet services. This document is online at http://www.wildit.net.au and a copy is available on request from Wild Internet & Telecom. This document governs all Internet Access and similar services provided by Wild Internet & Telecom as of March 2001 and will remain in force until revoked or by operation of law. This document replaces all previous contracts and Acceptable Use Policies and applies to all Wild Internet & Telecom customers. It is governed by the laws of the Commonwealth of Australia and the State of Western Australia. 

In this document, certain words and phrases are capitalised and defined for the purpose of accuracy. Definitions can be found at the end of this document (click here to go to Definitions). 

Service Agreements

1.1In accordance with the terms and conditions set out in this SFoA, the Wild Internet & Telecom Service Schedule and Your application, You (the customer) agree to acquire, and Wild Internet & Telecom agrees to supply You with the required Services for Internet Access. Individual Service terms and conditions apply in addition to the provisions set out in this SFoA.
1.2If deemed necessary, Wild Internet & Telecom may vary the terms of agreement in this SFoA. However, where such variation will be of detriment to You, Wild Internet & Telecom will publish a summary of the proposed variation in a daily newspaper at least 21 days prior to the variation taking effect. In addition, Wild Internet & Telecom will include a notice on Your next bill stating that a variation has been made within 6 months of the variation taking effect.
1.3
The term of this Agreement commences on the actual date of application and continues until terminated in accordance with the terms of this Agreement.
1.4
Wild Internet & Telecom will provide You with standard configuration information in order to facilitate Your access to the Service.
1.5
You are responsible for the use of Your Service. Wild Internet & Telecom cannot and will not protect You against computer viruses and/or other possible security problems. Wild Internet & Telecom cannot and will not control or censor the material that is available to You on the global Internet. If You are confronted with material which You believe to be illegal, You can report it to the Australian Broadcasting Authority.
1.6
Your password is the means by which You control the security of Your Internet account and protect it from any unauthorised usage. You are responsible for Your password and must take due care not to disclose it to any unauthorised person. As Your password is the authority for and means of protecting Your Service, Wild Internet & Telecom recommends You change Your password regularly to protect Your security online.
1.7
Prior to entering into this Agreement, Wild Internet & Telecom may make enquires into your credit history with a credit reporting agency. If Your credit history is deemed to not be acceptable based on Wild Internet & Telecom's prudent business standards, Wild Internet & Telecom may reserve the right to refuse to enter into this Agreement with You.
1.8

Specific product terms and conditions for products may be located as follows:

  1. ADSL & dialup products (SOHO) (http://www.wildit.net.au/content/view/87/37/)
  2. Voice Over IP (http://www.wildit.net.au/index.php?option=com_content&task=view&id=97&Itemid=38)
  3. .au domain names - All ".au" Domain registrations and renewals are bound by Planet Domain's policies in addition to any conditions stated in these Terms & Conditions, published at http://domains.wildtechnology.net/service_agree_popup.jsp?popup=true   and policies published by auDA at http://www.auda.org.au/policy/policy/.
  4. Carrier Grade Services (http://www.wildit.net.au/pdf/Wild DSL Carrier Grade Terms and Conditions v2.pdf)
  5. Voice Services (http://www.wildit.net.au/pdf/Voice Terms & Conditions.pdf)

Rights of Wild Internet & Telecom

2.1

Under this Agreement We may:

  1. delete any transitory data stored on Wild Internet & Telecom servers for a duration exceeding 90 days;
  2. reject any email (including attachments), which exceeds 5mb (including encapsulation) and is sent to You via any of Wild Internet & Telecom's mail servers.
  3. where it is deemed necessary in order to comply with Wild Internet & Telecom's Legal Obligations, Wild Internet & Telecom may monitor data accessed or transmitted by You while using the Service;
  4. take any steps deemed necessary to comply with Wild Internet & Telecom's Legal Obligations under the relevant State or Federal legislation, industry code of practice or under direction from a relevant regulatory authority or court order;
  5. increase the amount You are charged for Your Internet Service (Charges of the Service) by providing You with 21 days notice;
  6. vary the conditions of the Service by providing You with 21 days notice;
  7. remove a Service by providing You with 21 days notice; and/or
  8. change the wholesale provider that we use to provide you with Internet and Phone services, including but not limited to ADSL, HDSL, fixed wire, mobile (including GSM, CDMA & 3G) and wireless services.

Your Obligations

3.1You must be aged 18 years or over.
3.2

You will:

  1. not engage in any Prohibited Activity, whilst using Services provided by Wild Internet & Telecom;
  2. not in any way attempt to interfere with, the operation of:
    1. the Service;
    2. the Wild Internet & Telecom network;
    3. other Wild Internet & Telecom customers/clients;
    4. the network of a supplier who is interconnected with the Wild Internet & Telecom network; or
    5. any Wild Internet & Telecom equipment or facilities associated with the Service; and
  3. provide all reasonable assistance necessary to assist Wild Internet & Telecom in providing the Service, including, but not limited to:
    1. co-operate with Wild Internet & Telecom at Your own cost, so that Wild Internet & Telecom is able to provide the Service efficiently;
    2. obtain and maintain any authorisation, permission, licence, waiver, registration or consent from any person necessary for Wild Internet & Telecom to provide the Service; and
    3. obtain and maintain any necessary permission or co-operation from a carrier or other person for the connection or maintenance of Wild Internet & Telecom equipment and/or for the connection to Your Service.

Service Support 

4.1Wild Internet & Telecom operates a help desk that is manned from 9am to 6pm, Sydney eastern standard time; 24 hour support is operated via our Members Area at http://members.wildit.net.au.  If you experience any difficulties with Your Internet Access, email This email address is being protected from spam bots, you need Javascript enabled to view it or telephone 1300 13 9453.
4.2
You may contact us by email, telephone, post or facsimile. We may contact You by email, telephone, post or facsimile.
4.3
Advice from Wild Internet & Telecom's staff is given in good faith and with the best of intention, however Wild Internet & Telecom does not represent that its staff are experts in the operation of Your computer hardware or software. You undertake to act on any advice given by any Wild Internet & Telecom staff member at Your own risk.
4.4
Wild Internet & Telecom makes reasonable efforts to ensure that the information on the Wild Internet & Telecom website is correct and up to date. However, Wild Internet & Telecom does not warrant the accuracy of that material.

Licence to use IP

5.1Wild Internet & Telecom grants to you a non-exclusive, non-transferable, revocable sub-licence to use its licensed IP per http://www.wildit.net.au/content/view/145/1 for the purposes of receiving the Services for the term of this Agreement.
5.2

You must not under any circumstances or for any reason:

  1. make any copies of the IP;
  2. disassemble, decompile or otherwise reverse engineer the IP or create derivative works based on the IP; or
  3. distribute or supply the IP to any person.

Billing, Payment and Direct Debit 

6.1You must pay all Charges for the Service in accordance with this Agreement, which may be varied from time to time.
6.2 The set-up fee is processed upon the Commencement Date and is non-refundable, except where the service cannot be supplied and reasonable efforts have been made by us to supply it with you.
6.3 

Wild Internet & Telecom will issue You with an invoice in accordance with the period described in the Product Page for the Service. In addition, Wild Internet & Telecom reserves the right to:

  1. at any time issue an interim invoice for accrued Charges and miscellaneous works which shall become payable in accordance with this clause 6; and
  2. invoice You upon You ceasing, for any reason, to be an Wild Internet & Telecom customer.
6.4 All portions of Usage are Charged for and unused allocations are not transferable or refundable.
6.5 Wild Internet & Telecom reserves the right to re-issue an invoice if any error is subsequently discovered.
6.6 Your invoice will be calculated by reference to data recorded or logged by Wild Internet & Telecom. Records held by Wild Internet & Telecom will be conclusive evidence of the Usage of the Service and the Charges payable by You.
6.7 Unless otherwise stated in the Service Schedule, Invoices may be paid by Cash, Cheque, Money Order, Credit Card, EFTPOS, bPay or Direct Debit.
6.8 You must pay an invoice by the Due Date. Payment must be made in full by the manner prescribed for the Service in the Service Schedule. You may not make any allowance by way of set-off or withholding.
6.9 Where You are permitted to pay at the Post Office, by bPay, cheque or automated credit card payments over the phone, You must pay the amount at least 5 business days before the Due Date. This is due to processing times of third parties.
6.10 Unless expressly stated otherwise, all Charges under this Agreement are inclusive of GST. Where Charges are expressed to be exclusive of GST, You must pay to Wild Internet & Telecom in addition to the Charges for the Services, an amount equal to any GST payable on the supply of the Services. That additional amount is payable at the same time as any part of the Charges for the Services is payable. Wild Internet & Telecom will issue a tax invoice to You for the supply of those Services at or before that time.
6.11 

The following instances incur additional Charges:

  1. dishonored or cancelled payments;
  2. overdue invoiced amounts. In addition, Wild Internet & Telecom reserves the right to pass on details to a Credit Reporting Agency for any payments which are more than 60 days overdue. This information may include personal details and account particulars, and listing of default and clearout status;
  3. any expenses, costs or disbursements incurred by Wild Internet & Telecom in recovering any outstanding monies including dishonour fees, debt collection, agency fees, and legal fees;
  4. requests for Your Usage logs;
  5. requests for logs of recorded calls with between you and us, where available;
  6. any Prohibited Activity that in Wild Internet & Telecom's reasonable opinion adversely affects Wild Internet & Telecom's network;
  7. calls made by You to a third party that results in a charge levied against Wild Internet & Telecom; and
  8. any additional instance(s) which cause a charge to be levied against Wild Internet & Telecom.
6.12 If You provide a credit card or direct debit authority, it will be automatically debited for future invoices. If Your Service does not require credit card details and You do not want a payment to be charged against an existing credit card or direct debit authority, 14 days notice is required.
6.13 Where credit card details are supplied by You or required for a Service, the credit card will also be used for all invoices for other Services grouped with this Service.
6.14 Any refunds granted will be less an administration Fee except where Wild Internet & Telecom is found to be at fault. All refunds are reimbursed by the initial method of payment.
6.15 Wild Internet & Telecom does not refund unwanted Purchased Equipment. If You require a different model, Wild Internet & Telecom allows 7 business days, from the date You receive the Purchased Equipment, to return to Wild Internet & Telecom at Your own cost, any unopened Purchased Equipment from Wild Internet & Telecom. Credit to Your account will be less a 15% restock fee. No credit will be applicable on any Purchased Equipment returned unopened or after the 7 business day period.
6.16 

Where payment is made by Direct Debit Request (DDR), administrative fees for dishonour and/or recovery of failed payments.  You authorise us to modify the DDR to deduct the amount due time to time in accordance with your agreement with us, regulated by the Terms and Conditions on it.

Suspension and Termination 

7.1

Wild Internet & Telecom may suspend the Service without notice where:

  1. Wild Internet & Telecom is required to undertake the repair, maintenance or Service of any part of the Wild Internet & Telecom network;
  2. it is reasonably required to reduce or prevent fraud or interference within the Wild Internet & Telecom network;
  3. Wild Internet & Telecom is required to comply with Wild Internet & Telecom's Legal Obligations;
  4. You:
    1. do not pay any Charge due by the Due Date;
    2. breach Your obligations outlined in clause 3.2; or
    3. any of the events described in clause 7.6(a) - (d) occurs; or
    4. Your continued use of the Service in Wild Internet & Telecom's reasonable opinion adversely affects Wild Internet & Telecom's network.
7.2
Where Wild Internet & Telecom suspends the Service, that suspension will be without prejudice to Wild Internet & Telecom's right to terminate supply of the Service to You for the same breach in accordance with clause 7.6.
7.3
Despite any other provisions of this Agreement, Wild Internet & Telecom will not be liable to You, or any person claiming through You, in contract, tort or otherwise (including negligence) for any loss or damage arising from suspension of the Service in accordance with clause 7.
7.4
You may terminate this Agreement at any time by digitally secured email, fax or registered letter, signed by the account holder.  Where a specific product agreement requires a certain amount of notice, then that notice shall apply, otherwise the deemed notice period will be one calendar month or payment in lieu thereof.  Termination
7.5

Where You terminate this Agreement and have:

  1. pre-paid Fees for a set term, no refund is payable;
  2. a Service with a contract period, Service termination within the contract period will incur a break fee; or
  3. a volume charged Service, you will immediately be invoiced for any volume usage during the month.
7.6

Wild Internet & Telecom may terminate this Agreement immediately by notice to You if:

  1. You have breached this Agreement and in Wild Internet & Telecom's opinion such breach is not capable of remedy;
  2. You have breached this Agreement (NB: such breach is capable of remedy) and after notification You fail to remedy such a breach within 14 days of receiving email notice of that breach;
  3. a provisional liquidator, liquidator, receiver or receiver and manager or any other administrator of Your business or assets is appointed or if You enter into any composition or arrangement with Your creditors;
  4. Your Service has been suspended for an extended period of time;
  5. You change Your address or billing account contact details without notifying Wild Internet & Telecom; or
  6. You are an individual and in the event of Your bankruptcy, admitted insolvency or death.
7.7

You remain liable for all Charges payable under the Agreement in respect of the provision of Services from the time of termination to the end of the relevant payment period or Contract Period.

7.8
Where notice of termination has been provided and the client churns out their services before the end of the notice period and the usage charges for that period are billed in arrears, we reserve the right to average their billing for the past quarter and bill them for the difference between their pro-rata usage for the notice period and the average monthly usage for the past quarter.  Further, per clause 7.5(a), any prepaid fees such as service and equipment are not refundable.

Consequence of Termination 

8.1

On termination of this Agreement:

  1. Your right to use the Service ceases;
  2. if You have not paid to Wild Internet & Telecom the Equipment Charges for any Purchased Equipment, Wild Internet & Telecom will immediately invoice You for any outstanding amount on the Purchased Equipment;
  3. all Charges for use of the Service and all other amounts owing by You to Wild Internet & Telecom (including Equipment Charges) will become immediately due and payable. Any payment details held on record will be used against outstanding invoices. In addition, where a Service is charged at the end of the month, Charges will be applied at the end of the month; and
  4. where a Service requires the payment of a Cancellation Charge You are responsible for paying that Cancellation Charge in full, by the specified due date.
 Termination of this agreement does not affect any of the accrued rights or liabilities of either party, nor does it affect any provision that is expressly or by implication intended to operate after termination.

Third Parties 

9.1Wild Internet & Telecom is not liable for any call charges incurred by You dialing into our service. It is Your sole responsibility to ensure that the Wild Internet & Telecom number You are dialing into is a local call only. You are responsible for any third party carrier costs incurred for call connection fees from Your modem to Your Wild Internet & Telecom dialup number.

Purchase of Equipment 

10.1

If You choose to Purchase Equipment from Wild Internet & Telecom the following terms apply:

  1. You must pay the Equipment Charges in accordance with the manner prescribed in clause 6.0;
  2. the responsibility for the well being and risk in of the Purchased Equipment is passed to the address indicated on Your application form or by You, on delivery from Wild Internet & Telecom; and
  3. title in Purchased Equipment passes to You upon the receipt by Wild Internet & Telecom of all the Equipment Charges.

Warranties 

11.1Wild Internet & Telecom makes no warranty about the performance characteristic or capability of the Software.
11.2
Wild Internet & Telecom does not warrant that Services will be free of blockages, delays or faults and Wild Internet & Telecom is not responsible for any loss or damage which may occur as a result. Downtime will not be compensated for unless it is required by State or Federal law.
11.3
Connection speeds cannot and will not be guaranteed, nor can Wild Internet & Telecom guarantee connection to any particular Internet site.
11.4
Network performance may vary among Services, and Wild Internet & Telecom may manage Wild Internet & Telecom's network to ensure fair and equitable Usage.
11.5
You warrant that You have not relied on any representation made by Wild Internet & Telecom, its officers, employees or agents, which has not been stated expressly either in this Agreement or upon any description, illustrations or specifications contained in any document (including brochures, advertising or publicity material) produced by Wild Internet & Telecom and You acknowledge that to the extent Wild Internet & Telecom has made any such representation You have been provided with an opportunity to independently verify the accuracy of that representation and You entered into this Agreement solely in reliance upon either Your verification or Your decision not to verify (as the case may be).
11.6
To the extent permitted by law Wild Internet & Telecom excludes all terms, conditions, warranties, undertakings, inducements and representations, whether express or implied, statutory or otherwise, relating to the provision by Wild Internet & Telecom of the Services or Software.
11.7

To the extent that Wild Internet & Telecom's liability by operation of law cannot be excluded under clause 11.6 Wild Internet & Telecom's liability shall be limited to:

  1. in the case of goods:
    1. to Wild Internet & Telecom repairing or replacing those goods; or
    2. where re-supply of the goods is not possible, fees paid for those goods.
  2. in the case of services:
    1. to Wild Internet & Telecom re-supplying those Services; or
    2. where re-supply of the Services is not possible, to the extent of fees paid for the Service for the period the Service was not supplied. Where a substitute Service has been supplied, liability is limited to the difference in cost between the two Services.

Limitation of Liability 

12.1Except as provided by clause 11.7, Wild Internet & Telecom excludes all liability for any other loss or damage (including but not limited to consequential or indirect loss or damage or any economic loss or business interruption loss or lost profits or loss of opportunity or Your liability to other people under contracts or otherwise) however caused (whether by negligence or otherwise) which may be suffered or incurred by You as a result of, or which may arise directly or indirectly in respect of, a failure or omission on the part of Wild Internet & Telecom to comply with its obligations under this Agreement.
12.2

Wild Internet & Telecom is not liable to You or to any other person for any other loss or damage (including but not limited to consequential or indirect loss or damage or any economic loss or business interruption loss or lost profits or loss of opportunity or Your liability to other people under contracts or otherwise) that arises directly or indirectly in respect of:

  1. acts or defaults of a third party;
  2. faults or defects in the Services, Software or Purchased Equipment which are caused to any material extent by Your own conduct or misuse; and
  3. faults or defects that arise in telecommunications services not provided under this Agreement.

Indemnity 

13.1

You must indemnify and keep Wild Internet & Telecom indemnified against any loss, cost, liability or damage (including, without limitation, legal costs on a solicitor/client basis) incurred or suffered by Wild Internet & Telecom, which arises from or is connected with:

  1. Your breach of this Agreement;
  2. any claim or demand against Wild Internet & Telecom (including, without limitation, for negligence) by any person other than You to or through whom the Service, or any service which uses or relies on the Service, is supplied or distributed, which arises from or is connected with Wild Internet & Telecom's supply of the Service or any ancillary service; and
  3. any damage which You or Your employees, agents or contractors cause to the Wild Internet & Telecom Network, Wild Internet & Telecom equipment or any other Wild Internet & Telecom property.

Privacy 

14.1Wild Internet & Telecom 's privacy policy can be found at http://www.wildit.net.au/index.php?option=com_content&task=view&id=91&Itemid=39.

Complaint Handling Procedure & Dispute Resolution Policy 

15.1If You wish to make a complaint about Wild Internet & Telecom, our Services or any associated matter, You may contact us by email, telephone, post, or facsimile. Wherever possible, complaints will be dealt with promptly, and where possible You will receive a response within 5 working days.
15.2
If You are dissatisfied with the outcome of Your complaint, You may choose to escalate the complaint internally by requesting to speak to a supervisor.
15.3
As a last resort, the Telecommunications Industry Ombudsman offers a full complaint procedure. Details are online at http://www.tio.com.au.

15.4

Our complete Complaint Handling Procedure & Dispute Resolution Policy can be found at http://www.wildit.net.au/content/view/116/ 

Invalidity 

16.1

If a provision of this Agreement or a right or remedy of a party under this Agreement is invalid or unenforceable in a particular jurisdiction:

  1. It is read down or severed in that jurisdiction only to the extent of the invalidity or unenforceability; and
  2. It does not affect the validity or enforceability of that provision in another jurisdiction or the remaining provisions in any jurisdiction.
16.2
This clause is not limited by any other provision of this Agreement in relation to severability, prohibition or enforceability.

Waivers 

17.1A waiver of a provision of this Agreement or a right or remedy arising under this Agreement, including this clause, must be in writing and signed by the party granting the waiver. Unless otherwise specified a waiver is valid for 7 business days.
17.2
A single or partial exercise of a right does not preclude a further exercise of that right or the exercise of another right.
17.3
Failure by a party to exercise a right or delay in exercising that right does not prevent its exercise or operate as a waiver.
17.4
A waiver is only effective in the specific instance and for the specific purpose for which it is given.

Cumulative Rights 

18.1The rights and remedies of a party under this Agreement does not exclude any other right or remedy provided by law.

Force Majeure 

19.1

Wild Internet & Telecom is not liable for:

  1. any delay in installing any Service;
  2. any delay in correcting any fault in any Service;
  3. failure or incorrect operation of any Service; or
  4. any other delay or default in performance under this Agreement,
if it is caused by any event which is reasonably beyond our control, including but not limited to compliance with Wild Internet & Telecom's Legal Obligations, war, accident, industrial action, embargo, delay or failure or default by any other supplier.

Continuing Indemnities and Survival of Indemnities 

20.1Each indemnity contained in this Agreement is a continuing obligation despite a settlement of account or the occurrence of any other thing, and remains fully effective until all money owing, contingently or otherwise, under an indemnity has been paid in full.
20.2

Each indemnity contained in this Agreement:

  1. is an additional, separate and independent obligation and no one indemnity limits the generality of another indemnity; and
  2. survives the termination of this Agreement. 

Entire Agreement 

21.1This Agreement contains the whole understanding between Wild Internet & Telecom and You to the exclusion of any prior or collateral Agreement or understanding of any kind relating to the Services.

No Assignment 

22.1Wild Internet & Telecom may on 30 days' written notice to You, assign all its rights and obligations under this Agreement.
22.2
You may not assign Your rights under this Agreement or otherwise transfer the benefit of this Agreement or a right or remedy under it, without the prior written consent of Wild Internet & Telecom.

Notice 

23.1Any notice provided under this Agreement must be provided in writing. For the purposes of this clause, You agree that an e-mail constitutes notice in writing and that an email will be deemed to have been received by You where Wild Internet & Telecom sends an email to Your Wild Internet & Telecom email address, and Wild Internet & Telecom does not receive a delivery failure report for that email.

Freight Charges 

24.1

Where goods are purchased from us and delivered to you, the following default freight charges apply, unless written arrangements are made to the contrary:

  1. standard delivery - $16.50
  2. express delivery - $33
  3. VIP delivery - $49.50 

Definitions 


Singular definitions include the plural and vice versa, where the meaning requires it.

Agreement
the terms comprising of the Standard Form of Agreement, Your application and the Service Schedule.
Cancellation Charge
the Cancellation Charge for the Service specified in the Service Schedule - if not specified, the default value is $100 plus any the minimum monthly charge multiplied by the number of unused months on the contract.
Charges
the charges for the Service specified in the Product Page.
Commencement Date
the date on which Wild Internet & Telecom notifies You that the Service is ready for use.
Denial-of-Service Attacks
behaviour that results in disruption of Wild Internet & Telecom's Service, disruption of other people's Internet Access, which includes but is not limited to computer viruses, email bombardment and damage to Internet-connected resources.
Due Date
the specified date on the invoice by which payment must be received.
Equipment Charges
the charges for particular customer equipment as described in the Product Page as varied from time to time.
Wild Internet & Telecom
Wild Internet & Telecom Pty Ltd (Administrator Appointed) (ABN 98 091 470 692). Our postal address is 1604/6 Lachlan Street, Waterloo NSW 2017.  Our telephone number is 1300 13 9453. Our general email address is This email address is being protected from spam bots, you need Javascript enabled to view it .
Wild Internet & Telecom's Legal Obligations
obligations arising under any State or Federal legislation, by order, direction or request of a government agency or semi-government agency (including any emergency services organisation), any order of a court, or to comply with any industry code of conduct.
Internet Access
connection to the global network of networks known as "The Internet" using software protocols supported by the Internet Service Provider (ISP) to connect Your computer equipment to the ISP's network. This includes access to emails and the world wide web.
Open Third-Party Mail Relay
the use of a mail server which allows a mail message to be delivered by an unauthorised person.
Product Page
the page found at http://www.wildit.net.au/index.php?option=com_content&task=section&id=7&Itemid=31 as varied from time to time.
Prohibited Activities

misuse of the Internet Access including:

  1. deliberately or unintentionally disrupting the Service, or engaging in any activity likely to disrupt the Service
  2. engaging in Spamming;
  3. misusing the Internet Access in a manner identified by a competent law enforcement official as unlawful such as copyright violations, defamation or fraud;
  4. using Your Internet Access to menace or harass others;
  5. Denial-of-Service Attacks on other users or networks;
  6. using Your Internet Access to unlawfully obtain access to other networks;
  7. using Your Internet Access to make offensive, inappropriate or off-topic posts to moderated Usenet News;
  8. operating any server as an Open Third-Party Mail Relay; or
  9. engaging in any other form of activity that in Wild Internet & Telecom's opinion does, or could reasonably be expected to, adversely affect Wild Internet & Telecom's commercial reputation or interests, Wild Internet & Telecom's network or users of Wild Internet & Telecom's network.
Purchase(d) Equipment
any equipment to be purchased by You from Wild Internet & Telecom.
Service
the service described in the Service Schedule selected by You.
Software any software provided by Wild Internet & Telecom to You for the purposes of Wild Internet & Telecom providing the Service to You.
Spamming
unsolicited bulk electronic messages sent by You which in Wild Internet & Telecom's opinion, having regard to prevailing industry practices constitutes a breach of acceptable use of the Internet Access.
Standard Form of Agreement (SFoA)
the terms and conditions set out in this document.
Tax
any taxes (including goods and services taxes), levies, imposts, deductions, charges, withholding's and duties (including stamp and transaction duties).
Usage
the measurement of time or data generated by Your Internet Access.
Usenet News
the hierarchy of newsgroups.
You and Your
the account holder of the Service, and includes any person authorised by the password.

 

 
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